Technical Support
Please include your device model, system version, App version, and steps that reproduce the issue. Do not send original photos that contain private information.
Email SupportFrequently asked questions
Are my photos uploaded?
No. Photo selection, cropping, background removal, color matching, and pattern generation happen on device. A photo set as a tracing reference is stored locally with that project.
How can I improve photo conversion?
Crop away irrelevant background and let the subject fill the frame. Try fewer colors or a larger grid, then refine the result with brush, fill, and color replacement tools. Detailed photos generally need larger patterns.
Why do physical beads look different from the screen?
Display calibration, room lighting, batches, and brands all affect color. Matching is an estimate; compare a few physical beads before committing to a large piece.
Can I recover a deleted project?
Projects first move to Trash and can be restored until Trash is emptied. After that, BeadCube cannot retrieve them from a server because we do not store your projects on one.
Will projects automatically appear on a new device?
No BeadCube account is required. Pro users who enable iCloud project sync can sync projects across devices signed in to the same Apple Account. Sync availability depends on each device’s iCloud Drive settings and network connection. Without iCloud project sync, whether projects are restored through device migration or a system backup depends on Apple’s settings. We recommend keeping exports of important work.
Pro did not unlock after purchase
Confirm that the device uses the Apple Account that made the purchase, then choose Restore Purchases on the purchase screen. If it still fails, email the visible error text. Never send card details or a full billing statement.
How do I manage or cancel a subscription?
Open system Settings → Apple Account → Subscriptions, or visit Apple subscription management. Deleting the App does not cancel a subscription.
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Contact
Support and feature suggestions: tallyday_feedback@163.com